Delivery Information

Delivery

Cookoo reserve the right to choose the carrier who can provide the quickest cost-effective service, after taking into account the products ordered. Standard delivery time of UK mainland addresses usually takes up to 3 working days from the date of despatch, but customers should allow up to 7 working days and be aware that a signature may be required upon delivery. Unless advised of a delay by Cookoo claims for non-delivery must be made within 8 working days of placing an order.

Cookoo also reserves the right to have some goods despatched directly to the customer from their supplier in order to speed delivery time.

With deliveries to EU and other countries Cookoo reserve the right to choose the carrier who can provide the quickest cost-effective service, after taking into account the products ordered. As a general rule customers should allow 10 working days for delivery and be aware that a signature may be required upon delivery. Unless advised of a delay by Cookoo claims for non-delivery must be made within 12 working days of placing an order.

Carriage

United Kingdom (Excluding Northern Ireland but including Highlands and Islands)

Order ValueCarriage
Up to £39.99£3.50
£40.00 and overFree

Europe (Including Northern Ireland and Isle of Man)

The carriage charge on orders with a delivery address within the EU will be displayed in the Shopping Cart on the page before the card payment details are requested.

CountryPostage Charge
Austria£31.25**
Belgium£12.25
Bulgaria£35.25**
Channel Islands£10.75
Corsica£25.50**
Czech Republic£31.25**
Denmark£14.25
Estonia£60.00**
Finland£31.25**
France£14.25
Germany£14.25
Greece£24.75**
Guernsey£10.75
Hungary£31.25**
Ireland (Northern Ireland and Irish Republic)£14.50**
Isle of Man£14.50**
Italy£23.50**
Jersey£10.75
Latvia£60.00**
Lithuania£31.25**
Luxembourg£12.25
Malta£60.00**
Monaco£31.25**
Netherlands£12.25
Norway£31.25**
Poland£31.25**
Portugal£24.75**
Romania£60.00**
San Marino£31.25**
Slovak Republic£31.25**
Slovenia£31.25**
Spain£23.50**
Sweden£31.25**
Switzerland£31.25**
Turkey£60.00**

** Prices quoted are based on the assumption that the parcel will weigh over 2 kilos. If the parcel will weigh under 2 kilos we might be able to ship at a cheaper price. If you are in doubt regarding the weight please contact us, and we will advise accordingly.

International

If a customer is requiring delivery to a country not classed as part of the EU for VAT purposes please contact us before ordering, with details of the products required. These will then be weighed and a carriage charge calculation emailed back for the customer’s consideration.

Should an order proceed a refund of the VAT element included in the price of the products purchased will be made. The appropriate amount, governed by the VAT rate in force at the time of the order, will be refunded to the card which was used in the transaction.